- “Praise in public when someone does a good job.” – Fred Smith
- “Say no to focus groups and market research.” – Steve Jobs
- “Find very smart people and create small teams.” – Bill Gates
- “Rely on ‘first-level’ managers.” – Fred Smith
- “Take mini-retreats.” – Jeff Bezos
- Spare no expense on innovation – Larry Page
- Challenge the old ways – Howard Schultz
- Embrace paranoia – Mark Zuckerberg
- Purpose inspires people – John Mackey
- Make customers #1 – Herb Kelleher
- Give people what they want. – Sam Walton
- Small gifts can have big impact. – Mauhammad Yunus